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Thank you for choosing FiveMESX.
We strive to provide high-quality digital products for FiveM servers, including ESX & QBCore scripts, car packs, and other assets.
Your satisfaction and trust are extremely important to us.
Please read this Refund Policy carefully before making any purchase on our website.
All products available on FiveMESX.com are digital goods delivered electronically (download links, files, or email).
Because our products are digital and instantly accessible after payment, we follow a strict refund policy.
Refunds will only be granted if:
We fail to deliver the purchased product to you.
No refunds will be issued under any other circumstances, including but not limited to:
You changed your mind after purchase
You purchased the wrong product or version
The product is incompatible with your server setup or third-party scripts
You do not have the required software or skills to install/use the product
Any delay caused by your email service, spam filters, or incorrect address
You are eligible for a refund only if:
You have completed payment successfully, and
We have not provided your download link, files, or product access within 24 hours of purchase, and
You contact us within 3 calendar days from the date of purchase.
If we can provide proof of successful delivery (such as download logs, email delivery records, or payment confirmation with a sent file), the refund will not be approved.
To qualify for a refund, you must:
Contact us at [email protected] or via WhatsApp within 3 days.
Include the following information:
Order number
Payment reference or transaction ID
Date of purchase
Registered email used during checkout
We will verify your claim by checking:
Our email delivery logs
Download server records
Payment processor confirmations
If it is confirmed that the product was not delivered, the refund will be processed within 5–7 business days.
Refunds will not be provided if:
You downloaded or accessed the files successfully.
The product was delivered to the email or download link provided at checkout.
The issue arises from your local software, server configuration, or lack of technical knowledge.
The product did not meet your expectations after delivery (subjective reasons).
You violated our Terms of Service or attempted unauthorized redistribution of our products.
Once payment is verified, all products are automatically sent to your email and/or made available through an instant download link on the checkout page.
In rare cases (e.g., payment verification delays, technical errors), delivery may take up to 24 hours.
You are responsible for ensuring that:
Your email address is correct
Your spam/junk folder is checked
You have a stable internet connection for downloads
If your refund request is approved:
You will receive a confirmation email.
The refund will be issued to your original payment method within 5–7 business days.
Transaction fees charged by third-party payment processors (if any) may be non-refundable depending on their policy.
Raising an unauthorized chargeback or payment dispute after receiving your product is considered a violation of our Terms of Service.
We reserve the right to block access to your account and report fraudulent claims to payment processors if misuse is detected.
If you experience any issue with your delivery or need help accessing your purchase, please contact us first — most issues are resolved quickly without needing a refund.
Email: [email protected]
WhatsApp: +447936712518
Website: https://fivemesx.com
We may update or modify this Refund Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
You are encouraged to review this policy periodically to stay informed about our refund procedures.
